Order Terms
Delivery & Pickup Policy
- Orders must be paid in full prior to dispatch or pickup.
- A minimum deposit of 35% is required for order confirmation.
Delivery Information:
- Standard delivery is carried out by a single delivery team member to ensure efficient scheduling and competitive pricing.
- Standard delivery may require customer assistance at the time of delivery.
- Upstairs delivery incurs an additional fee of $50.
- Two-person delivery service is available from $150 onwards if additional handling is required (e.g., stairs, heavy items, or installation support).
- Doorstep delivery requires clear and unobstructed access to the delivery location. Any delay due to restricted access may result in rescheduling and additional fees.
- Customers are responsible for ensuring appropriate access and assistance if required.
Delivery Timeframe:
- Estimated delivery timeframe is 7–10 business days from payment confirmation.
- Delivery dates are tentative and may be subject to change due to unforeseen circumstances.
- Customers must be available on the scheduled delivery day. Failure to do so may result in rescheduling and additional delivery charges.
Pickup Information:
- Customers must notify at least 2 hours prior to arrival via call or text before making their way.
- Pickups can only be arranged on Monday, Tuesday, Thursday, Friday.
- Pre-Orders : Pre-orders may experience delays due to supplier or stock availability.
- Custom Orders : Custom orders may be delayed due to supplier or factory-related issues
Customer Support:
👉 All questions and enquiries will be answered by our team member via text or email only during business hours.
📞 +61 434 309 363
📧 simplyaussie.info41@gmail.com
By proceeding with your order, you acknowledge that you have read, understood, and agreed to all the terms and conditions outlined above.