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One stop shop for your Bedroom Furniture

Exchange Policy

Because we know just how hard it is to get the size.

At Simply Aussie, we prioritize customer satisfaction and ensure you receive only the highest quality products. While we do not accept exchanges, we do offer returns under certain conditions.

Returns

We accept returns only if the product is unopened and remains in its original packaging.

  • Eligibility: Returns are accepted within 14 days of The product must be in its original, sealed packaging with no signs of use or tampering.
  • Return Process: To initiate a return, please contact our customer service team via phone or email with your proof of purchase. Once approved, the product must be returned to our Altona North location or sent back via courier at your own expense.
  • Refunds: Refunds will be processed after the product has been inspected and verified as Please note that delivery charges are non-refundable, and a small processing fee may apply for returns.

Damaged or Defective Products

If you receive a product that is damaged or defective, please notify us within 48 hours of delivery. We will arrange for a replacement or full refund, including delivery charges, at no additional cost to you.

Conditions

  • Returns are not accepted for clearance items, custom-made products, or any items marked as final Sale.
  • All returns require proof of purchase (receipt or order confirmation).

For more information or to request a return, please contact our customer service team:
Phone: +61 434 309 363

Email: simplyaussieofficial@gmail.com

We’re here to assist you and ensure that your experience with Simply Aussie is as smooth as possible.